All of our malas and bracelets are made to order and will be shipped within 7-10 days from date of purchase.
Upon shipment you will receive an email notification which will include your tracking number. Once the tracking number has been issued Hippylycious is no longer responsible for the completion of delivery and it will be up to the customer to handle any shipping related issues directly with the courier service. *courier service used will depend on shipping destination - generally use FedEx, Purolator, UPS and DHL.
Please allow 3-5 business days for delivery.
At this time we offer ground shipping within Canada only at a flat rate of $10. If you would like to have your order rushed we offer expedited shipping at an additional cost.
Shipping is free for all orders over $150
Additional questions, please don't hesitate to contact us.
Return & Exchange Policies (excludes all custom orders)
Hippylycious cannot accept any returns on worn jewelry or custom order pieces due to the purity and energetic qualities of the materials used.
Non Custom order jewelry pieces that have not been worn or de-tagged can be returned/exchanged within fourteen (14) days from date of delivery. This applies for pieces that are faulty only. If the item is faulty please provide us with details why. We will issue you a gift card for the full amount of the item for use towards future purposes or a replacement. If you wish to receive a refund please select how you would like to be credited, it must match the original payment method used.
We ask that all returns are shipped back to us in the original packaging including any tags attached. Return shipping costs are the responsibility of the customer and must include a tracking number.
We take great pride and care with each handmade piece we create, but if your piece breaks within the first 30 days after purchase we will be happy to restring it for you at no charge as long as you ship it back to us within that time. We only ask that you pay the shipping costs.
Further questions, please do not hesitate to contact us and we will be happy to help in any way that we can.
Pieces are considered faulty if they were received broken, or where there is a defect in the piece within 14 days from date of delivery.
Pieces that are damaged as a result of wear and tear are not considered to be faulty.
We will repair faulty pieces but if you would like to exchange your piece you can only exchange it for the same product in the same size. Again this is subject to availability. You will receive a full refund if the piece cannot be repaired or replaced.
Care and Wear Disclaimer
Please take care of your beautiful handcrafted pieces. Please note that they are delicate and not made to be worn during sports, in water or in the shower. Treated with love and care, they will last for years. Cleaning of the silver plated jewelry is simple and easy; it can be done with a polishing cloth or a mix of baking soda and water. Our malas are not meant to be cleaned, just loved and worn like your favourite sweater or pair of jeans. Over time our silk tassels become kinky and take on a beautiful "loved" appearance and the knotting may become looser causing some movement between beads. This simply shows how loved your piece is!
Please contact us by completing the form above and title the Subject: Request to restring
When it comes to intentional jewelry we can all understandably become really attached to our personal pieces and it can be quite emotional if your mala ever broke. Over time it is natural for the threads of your mala to loosen and weaken and maybe even break, and we are suggeesting a few options, because we all love options!
Your mala is intimately personal and sacred and when a mala breaks it is a very interesting occurrence and a time to go within and ask yourself some questions so you can recieve clarity and take it from there. When a mala breaks it is considered a "break"through! Your mala has served it's purpose and you no longer resoante with that piece in the same way. Some would say you've burned off karma and have learned the lessons associated with your mantra and the energy you were working with.
So, here are some options!
It's time to celebrate! Make time to honour yourself and your incredible accomplishment. Pause and truly reflect on how momentous this is in your journey and then give yourself a huge hug and do something that honours this moment!
Put the pieces of your mala on your sacred altar so that you are reminded of your accomplishment.
Reflect on the timing of your mala breaking. Is there a message for you in this? More to learn? Using a journal for this type of reflection is helpful.
Create someting new! Perhaps use some of the beads in a new mala with a brand new mantra that reflects your new energy and intention. Or maybe just a little piece like a bracelet with some of the beads to serve as a gentle reminder of your accomplishment. We will be happy to work with you to create a new custom piece. Costs will be project specific.
Start fresh and begin a new journey with a brand new mala! Trust that this is exactly what was meant to happen and move in this new direction.
Hope this is helpful and serves to guide you. If you have any questions or want to share please get in touch.